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Contact Requests

Platforms (Targets) will notify the contact of a listed property when a customer tries to get in touch (eg. through a form on the exposé). These notifications are sent by email to the property contact.

Automatically collecting contact requests​

Some platforms allow to define a separate email address to which a copy of the contact request is sent. EstateSync can use this address to automatically receive these notification emails, parse them for you and notify you about new contact requests through a webhook. The created structured object is just called "request" in EstateSync.

You can activate this behaviour by setting the autoCollectRequests flag to true on targets of type immobilienscout-24, immobilienscout-24-sandbox, immowelt and kleinanzeigen.

Manually collecting contact requests​

Not all targets support the autoCollectRequests flag. However, all platforms usually notify the property contact or account owner of new contact requests by email. If you want EstateSync to parse these requests and notify you about new ones, you need to forward the notification emails to EstateSync.

More specifically, you need to forward these notifications to {emailId}@requests.estatesync.com where emailId is the identifier that is provided for every target (either in the response of a create or get target request). An example address to forward your request emails to might look like kleinanzeigen-ABCdef78956789abc123@requests.estatesync.com.

ImmoScout24​

Targets of type immobilienscout-24 and immobilienscout-24-sandbox support autoCollectRequests and do not require manual email forwarding. If you still choose to forward emails manually, filter incoming emails based on the sender anfrage@immobilienscout24.de.

Immowelt​

Targets of type immowelt support autoCollectRequests and do not require manual email forwarding. If you still choose to forward emails manually, filter incoming emails based on the sender info@immowelt.de and the title containing Kontaktanfrage.

Kleinanzeigen​

Targets of type kleinanzeigen support autoCollectRequests and do not require manual email forwarding. If you still choose to forward emails manually, filter incoming emails based on the sender noreply-immobilien@mail.kleinanzeigen.de.